Thursday, September 6, 2007

To achieve sustainable results, effective cross-cultural training should include on-going coaching

Acquiring the competencies to be an effective cross-cultural business communicator is a “process”, not an “event”. We become internationalists by learning from our mistakes, by learning to be more accepting and flexible by acquiring a profound respect for the differences that separate us. Cross-cultural management coaching, delivered periodically by phone and e-mail, one-on-one, during the first months of the assignment, is the factor that will help ensure enduring success. On-going coaching from an experienced, knowledgeable and caring professional will help ensure that the cultural understanding, acquired in the class-room training, will become a transformational reality in the daily work life of the person being coached. Having the opportunity to serve as a coach to clients engaged in cross-border business, is an extremely rewarding aspect of my new life as a coach/consultant. It helps transform the training "event" into a life-changing "process".

If you agree that human capital is vital to organizational success and you are committed to developing a global mindset in your workforce, I would like to suggest you consider providing cross-cultural training which would incorporate some of the ideas that I've mentioned.


  • Define measurable learning goals

  • Incorporate specific modules to teach the emotional skills needed for cross-cultural effectiveness

  • Seek behavioral modification, if necessary (it usually is!)

  • Envisage cross-cultural training as a process rather than an isolated event

  • Identify and assess candidates who would benefit from executive coaching

Read more....

No comments: