Acquiring the competencies to be an effective cross-cultural business communicator is a “process”, not an “event”. We become internationalists by learning from our mistakes, by learning to be more accepting and flexible by acquiring a profound respect for the differences that separate us. Cross-cultural management coaching, delivered periodically by phone and e-mail, one-on-one, during the first months of the assignment, is the factor that will help ensure enduring success. On-going coaching from an experienced, knowledgeable and caring professional will help ensure that the cultural understanding, acquired in the class-room training, will become a transformational reality in the daily work life of the person being coached. Having the opportunity to serve as a coach to clients engaged in cross-border business, is an extremely rewarding aspect of my new life as a coach/consultant. It helps transform the training "event" into a life-changing "process".
If you agree that human capital is vital to organizational success and you are committed to developing a global mindset in your workforce, I would like to suggest you consider providing cross-cultural training which would incorporate some of the ideas that I've mentioned.
Specifically:
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Define measurable learning goals
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Incorporate specific modules to teach the emotional skills needed for cross-cultural effectiveness
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Seek behavioral modification, if necessary (it usually is!)
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Envisage cross-cultural training as a process rather than an isolated event
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Identify and assess candidates who would benefit from executive coaching
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